If you’re having trouble with your Netflix account on a smart TV, there are a few things you can try to reset it. First, try restarting the Netflix app. If that doesn’t work, try uninstalling and reinstalling the app. If those two options don’t work, you’ll need to factory reset your TV.
To factory reset your TV, go to the settings menu and find the option to reset your TV to its original factory settings. This will delete all of your data, so make sure you have a backup before you proceed. Once you’ve reset your TV, try opening Netflix again. It should work now. If it doesn’t, contact Netflix customer support for further assistance.